Shipping policy
Order Processing
Orders are processed within 1 to 3 business days (excluding weekends and public holidays) after you receive your order confirmation email. You will receive a second notification with a tracking number once your order ships.
Engraved and personalised items require additional preparation time. Please allow up to 5 additional business days for these orders.
During peak periods such as Black Friday, Christmas and Chinese New Year, processing times may be longer. We will notify you by email if your order is affected.
Shipping Rates and Delivery Times
United States, Canada, Mexico, United Kingdom, Australia
| Shipping Option | Estimated Delivery Time | Price |
| Standard Shipping (DHL, tracked) Until September 12, 2026 |
3 to 7 business days | Free |
| Standard Shipping (DHL, tracked) From September 13, 2026 |
3 to 7 business days | $9.99 for a single katana Free from 2 katanas per order |
Delivery times are estimates and begin once the order has been processed and shipped. Total time from order to delivery is typically 4 to 10 business days.
Deliveries to remote or rural areas may take longer than the estimates above.
All Other Countries
We ship to additional countries on request. Shipping rates and delivery times for these destinations are quoted individually. Please contact us at contact@us-katana.com before placing your order.
How to Check the Status of My Order
Once your order has shipped, you will receive an email containing your tracking number. You can use it to follow your parcel at any time.
Please allow up to 48 hours after shipment for tracking information to become available.
If you have not received your order within 20 business days of receiving the shipping confirmation email, please contact us at contact@us-katana.com with your name, order number and shipping address. We will investigate and resolve the situation with you.
Customs Information and Customs Fees
Depending on your country of residence, your parcel may go through customs clearance. We want to be fully transparent about how this works.
We have no control over customs procedures and cannot include customs duties or import taxes in our invoices.
As the buyer, you are responsible for any taxes, customs duties or other charges imposed by the customs authorities of your country. We cannot reduce or misstate declared values on customs forms, as doing so would be unlawful.
As the buyer, you are also responsible for ensuring that the items you order can be legally imported into your country.
If your parcel is held by customs, you may be contacted directly by the customs authorities with instructions on how to proceed. If you have any questions, contact us and we will assist you as far as we are able.
Contact
Infinity Scalling LLC
8206 Louisiana Blvd NE, Ste A
Albuquerque, NM 87113
United States
Phone: +1 224 219 9994
Email: contact@us-katana.com
Last updated: September 9, 2026